Sweetpass FAQ

What is Sweetpass and what perks are available to me?

We’re so excited you’re here! Sweetpass is our loyalty program where you can earn rewards, birthday treats, menu exclusives and more. All customers that create a digital account will automatically be enrolled in our free program.

Where can I find Sweetpass on my app/on web?

You’ll find Sweetpass listed as one of the options at the bottom of your app! This will be near “Home,” “Menu,” and “Account.”

I am not interested in any sweetpass loyalty perks, how can I opt out of Sweetpass?

You can opt-out of Sweetpass by reaching out to our team at hello@sweetgreen.com

If I opted out of your marketing, do I need to opt back in to take part in Sweetpass?

You can still participate in Sweetpass as long as you have a digital account on the mobile app (iOS or Android) or online at order.sweetgreen.com. Exciting updates about the Sweetpass will be shared in our emails!

Can I participate in Sweetpass if I do not have a sweetgreen account created?

In order to participate, you’ll have to create a digital account through the mobile app (iOS or Android) or online at order.sweetgreen.com.

Can I change the email address associated with my sweetpass?

For your security, we’re unable to edit or change the email address linked with your sweetgreen account. Please reach out to our customer experience team for support here.

How do I earn and redeem rewards?

You can earn Rewards for delivery, pick up and Outpost purchases made on the sweetgreen app. For delivery, pick up, and Outpost orders, you can also earn rewards by placing orders on order.sweetgreen.com.

Rewards can only be redeemed on digital purchases (sweetgreen app or order.sweetgreen.com) made for delivery, pick up or outpost. You cannot redeem Rewards in-store using scan-to-pay. Redeemed rewards will not be counted toward the completion of any Challenge.

What are Rewards & Challenges and where can I find them?

Challenges are a perk available to Sweetpass members that will show up on the Sweetpass Home Page on the sweetgreen app (iOS or Android) and order.sweetgreen.com. You can participate by selecting “start Challenge” and can earn progress by completing certain actions in order to earn Rewards. You will be able to see available Challenges, track your progress and see Rewards that you’ve earned. Not seeing your rewards? Make sure you’re on the latest version of our app and logged into your sweetgreen account. Something looks off? Reach out to us so we can help!

How will I know when I have a new Challenge available?

Navigate to the Sweetpage Home Page where you will see how many Challenges are available to you. Look out for emails and messages from us when we launch exciting new Challenges!

Do my Rewards last forever?

Even some sweet things must come to an end, rewards don’t hold on forever. Like a sweetgreen salad, rewards should be enjoyed while they’re fresh! Each reward that will appear on the Sweetpass Home Page will have the stated expiration date so make sure to double check the dates and use them before they expire.

When will my Birthday perk be available?

We’re so glad you asked! Make sure to add your birthday to the Account section of the app or online at order.sweetgreen.com. Your birthday treat will appear as one of your Rewards on your birthday and will expire one week after it’s issued.

What are Sweetpass Exclusives?

Sweetpass Exclusives are menu items that are available only on our mobile app (iOS or Android) or online at order.sweetgreen.com.

How do I cancel my Sweetpass+ membership?

You can cancel at any time by visiting the “Sweetpass Membership'' section in your account settings on the app (iOS or Android) or at order.sweetgreen.com. You can also email hello@sweetgreen.com to cancel. To avoid being charged you must cancel your subscription at least 48 hours before your next billing date. Once you cancel you will have access to your Sweetpass+ benefits until the end of your billing cycle.