SG Rewards FAQ
What are my benefits as an SG Rewards member?
You can now earn points for every eligible dollar you spend and redeem for free menu items with future orders. Plus, you’ll get exclusive offers, deals and early access to unique member exclusives. Reward items are subject to change so be sure to review the reward chart (found in the app or online) frequently to ensure you know the current rewards available.
How do I earn points and how many points can I earn on my order?
You can earn 10 points for every eligible $1 spent excluding taxes, tips, fees, gift card purchases, merchandise purchases, third-party delivery orders and catering orders. Points can only be earned on delivery, pick-up and Outpost purchases made on the Sweetgreen app (iOS or Android) or on order.sweetgreen.com, as well as in-store purchases by scanning the QR code in the Sweetgreen app that links to your account at checkout. You will not earn points on orders placed through third-party delivery marketplaces, including but not limited to UberEats, Doordash, Postmates, GrubHub or Caviar. At this time, orders placed at Infinite Kitchen kiosks in person will not qualify for points, but we are currently working on this!
What can I redeem with my points?
Reward items are subject to change so be sure to review the reward chart frequently to ensure you know the current rewards available based on the points you have available to redeem. You can find the reward chart in the app or online.
When will points be deposited into my account? How will I know when I earn points?
Points earned on eligible purchases will be deposited into your account within 24-48 hours after purchase.
When do my points expire?
Points expire 180 days after they are deposited in your account.
What happened to Sweetpass+?
We learned so much from Sweetpass+ thanks to critical feedback from users like you. SG Rewards was designed so you can earn points on every eligible dollar you spend, allowing you the flexibility to reward yourself the way you want.
When will Sweetpass+ end?
Sweetpass+ benefits will end on 2/6/25.
What happens to my Sweetpass+ membership fee?
When SG Rewards launches, you will automatically receive a pro-rated refund for your membership fee.
When will I see my refund?
You will receive a prorated refund 5-7 days from the transition date on 2/6.
Who can I contact if I have additional questions about SG Rewards? Where can I find additional information about the program and the program terms and conditions?
You can find program terms here. For additional questions, please reach out to our slack channel #sg_rewards_feedback or email: Lesley Short (lesley.short@sweetgreen.com), Kally Vanderbilt (kally.vanderbilt@sweetgreen.com) and Hannah Avellaneda(hannah.avellaneda@sweetgreen.com).
View full program terms here.